We at EcoVibes assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website. In case the product is not the same as the product shown on the website or is damaged, we offer a 5-day return on the products bought on our website. Products should be returned in the original condition. Following are our simple policies regarding returns:
- Products that are eligible for return, can be returned within 5 days of receiving the merchandise / product.
- Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.
- The EcoVibes Care team must receive and approve your return request. Once your request is received and approved, we will discuss regarding a return pick up at an agreed upon time.
- In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Invoice. You must email us about any damaged items in your shipment within 48 hours (2 days) of receiving your order.
- Once your return has been authorized, you will have to keep the product in properly packed position along with the original invoice.
- Our Return Shipping Partner shall then pick up the product/s and deliver to us.
- Please note that if you wish to return a product for any reason not mentioned below, the cost of the courier shall be borne by you.
- After we receive the item and it has gone through the necessary quality checks, and if return are approved, then your refund will be processed, and a credit will automatically be applied to your bank account directly. We would require your Account Name, Account Number and IFSC Code to make the transfer. We shall refund the amount minus shipping and bank charges.
- International orders are not eligible for returns.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the EcoVibes Care team at info@ecovibes.store.
- Returns will be accepted under the following conditions:
- Defective/Damaged Product
- Product significantly different from the Product’s Specifications
- Wrong Color/ Size/ Style
- Incorrect Quantity
- Wrong Product Delivered
- Part of Product is missing
- Returns or exchanges will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Consumable Product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Damaged products reported after 2 days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
- Categories not eligible for Return: To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following
- Customized Products
- Perishables including Edibles, Drinks etc.
- Personal Care items
- Toiletries